Request for an Occupational Therapy initial assessment, environmental assessment and housing report/recommendations for re-housing

Thank you so much Beki, for your support regarding my housing situation. You made me feel ever so comfortable, you allowed me to be emotional and comforted me, you listened and didn’t judge. It was wonderful. I really do appreciate you! Thanks so much again for everything.

Danielle, 33, February 2026

Choosing colours has always been a challenge for me. I struggle to imagine how combinations will look, and I often second-guess myself. For the longest time, I postponed painting my fence simply because I couldn’t trust my own choices. That changed when I called Beki who has been helping with my confidence.

Before

Beki is an Occupational Therapist, but more than that, she’s someone who truly listens and understands how to translate personality into various ways of expression. Through our conversations, she helped me explore who I am—someone who values order and structure, but also embraces spontaneity and joy. I have a solid, grown-up side, but also a playful, childlike spark. Beki helped me express that duality in a way I never thought possible.

Together, we chose a grey base for the fence with a subtle purple tint. For the posts, we chose a rich plum shade for most of the posts to reflect my orderly nature. Two symmetrically positioned posts in one of the corners were painted in lavender, which looks very stylish. Then, to honour my more whimsical side, we added two bright, randomly placed posts—one yellow, one orange. The result was more than just visually pleasing—it felt like me.

And so it begins! 

Now, when I look at my fence, I see myself. I can focus on the neat plum and lavender corner when I need calm and structure, or shift my gaze to the vibrant posts when I want to feel uplifted and reminded of life’s joyful unpredictability.

Creative flow in action

Creation complete (for now!)

I’m deeply grateful to Beki for her intuitive, empowering approach. She didn’t just help me choose colours—she helped me see myself more clearly.

Drake, 53, September 2025

Occupational Therapy assessment and physical health assessment & monitoring

I've struggled with being overweight and obese most of my life, and honestly, I never thought I could get to a healthy weight. When I hit my late 40’s, my health took a hit – high blood pressure, chest pains, the works. That's when I met Beki, from Optimise Life Flow who made a huge difference in my journey to better health.

Beki was amazing from the start. We had conversations about my health, and she really helped me figure out what I could do to improve it. It's no secret that people who are overweight know they need to lose weight, but it's never easy. The struggle is both physical and psychological, with years of low self-esteem and low confidence, childhood bullying, and difficulties in finding the energy to do anything or finish what I started. Beki's encouraging attitude and constant support gave me the confidence to believe I could change. I changed my diet and increased exercises, it was hard, it took 2 years, but I wasn't alone and once again I believed in myself again. That's what kept me going. Thanks to Beki, I lost 10 stone and started feeling so much better. 

Throughout my journey, Beki kept a close eye both on my mental and physical health. She regularly checked my blood pressure, oxygen levels, listened to my chest, and monitored my breathing patterns. She was always there with advice and recommended I see doctors when needed.

There was a critical moment when Beki may have literally saved my life. She noticed something wrong with my blood pressure, skin coloration, breathing patterns and told me to contact emergency services immediately. Turned out that I had a stomach ulcer and internal bleeding. If it wasn't for her quick action, things could have gotten really bad.

I'm incredibly lucky to have had Beki's help. Her professional and caring approach has made a huge impact on my life. I can't recommend her enough to anyone who wants to turn their life around. Thank you, Beki, for everything!

Alfie, 52

We would both like to thank you for the wonderful care and attention you gave to xxxx and the dedication towards his illness with the COVID-19 virus which developed to hospital required pneumonia. We could not have asked for any better care and attention also with examinations for xxxx and speed on getting equipment etc. which he required at home. Beki is a very lovely person to be with, honest and reliable. We thoroughly recommend her to anyone, with many thanks.

Mr and Mrs xxxx, 85

Occupational Therapy assessment with a focus on physical health

I had been experiencing high blood pressure and palpitations frequently but was hesitant to contact my GP due to the long waiting lists. Thankfully, I reached out to Beki from Optimise Life Flow. When she came to examine me, she noticed that my heart rate was irregular, with occasional missed beats.

Beki raised her concerns about the combination of high blood pressure and irregular heartbeats, highlighting the potential for these symptoms to escalate if not addressed promptly. She encouraged me to contact my GP and even offered to speak to them on my behalf, with my permission. This support was incredibly helpful, as I often feel anxious about making phone calls.

Thanks to Beki’s intervention, I was seen by my GP the very next day and referred to a heart clinic. Subsequent investigations led to a diagnosis of arteriosclerosis and occlusions in the arteries. With the appropriate medication prescribed, my symptoms are now under control.

Beki’s professionalism, care, and dedication made a significant difference in my health journey. I am profoundly grateful for her timely assistance and support. Her commitment to her patients' well-being is truly commendable.

Thank you, Beki, for your exceptional care and unwavering support.

Alfie, 52

For such a long time I have meant to write to express how impressed I have been when I co-worked with Beki Dellow from the In Reach team. We worked together on several occasions, but in particular intensely when one of my clients went into hospital with a brain bleed after a fall and was critically ill and I needed regular updates which I could not get from the ward. Beki proved to be an excellent link person and kept me abreast of my clients’ progress and therapies and took time to explain medical terms that I did not understand to me which was very helpful. Having that connection with Beki, was invaluable. So, a great big thank you and compliment to a very competent person in your team. 

Colleague – Social Worker, NHS

You have been incredibly flexible and supportive with the work we are trying to do to support talent management in our area and to develop talent advocates. You are incredibly appreciative of the lack of resources we have to focus on this work and helpful in suggesting ways around this to save time and increase effort and commitment. My experience of working with you has been that you are very positive, can-do mindset. You display compassion when we are telling you our diaries are full and we would love the resources to support us to truly develop this work. You are always kind and supportive and network me to others in the organisation for this work. You seem really people-orientated which I imagine is really important in a role which is all about talent management and developing people. You are also incredibly enthusiastic and knowledgeable. Thank you.

Midwifery Workforce Lead, NHS Trust

Beki is inquisitive, kind and wonderful at building relationships. She always has time to listen to other people's stories and is keen to learn more and expand her network. She brings warmth and succeeds in cross-regional and cross-team collaborations. She brings a unique insight to the NHS given her numerous varied experiences.

Beki is really good at working in "partnership with". She is open, exploratory and creates relationship where it is possible to build, add to and expand the thinking and experience.

She is exceptionally good at building relationships - spotting an idea or piece of work that is good and connecting either the idea or people together for the good of their work or for the good of the organisation. To me this is “connecting without ego”.

Colleague, NHS England

Beki has warmth, passion, encouragement and curiosity in her relationships. She draws people in and makes them feel welcomed and collaborative. As a result, people want to participate and engage.

She encourages others to achieve their best potential, Influence and inspire others with her ideas, passion, and experiences. She is always supportive and is very well connected with different teams and Systems, and she is always having ideas to improve the relations and the service. She is passionate and inclusive, making everyone feel involve and part of the team and the process. You are very warm and open in her style of leadership. You build rapport quickly - inviting open and honest conversations. Leading with care is a real leadership strength of yours.

Colleague, NHS England

Beki is a compassionate enthusiastic leader. She is very strong at engaging stakeholders, supporting the development of talent management in the region.

she is engaging and her story telling is powerful. Beki is a good leader and her style makes you want to work with her. Beki creates a connection between your work and how this supports the wider service. Beki is a highly engaging individual and while having a focus on the finer details also she also see's people at the heart of what she does. She is always open to learning from others and always contributes to conversations and debates. A great team player. Beki is an excellent communicator. Encouraging and empathetic. Enables opportunity for sharing, networking and connecting with others.

Colleague, NHS England